Refund Policy

1. Eligibility for Refunds

Refunds are applicable only for items that are damaged, defective, or incorrect at the time of delivery. We carefully inspect all products before dispatch, but if you receive a faulty or wrong item, we will process a full refund or replacement as per your preference.

2. Refund Request Timeline

Customers must raise a refund request within 48 hours of receiving the product. Requests made after this period will not be eligible for a refund. Please ensure you inspect your order immediately upon delivery and contact us promptly if there are any issues.

3. Non-Refundable Items

The following items are not eligible for refunds:

• Items showing signs of use, wear, or washing
• Products damaged after delivery due to mishandling
• Items without original tags, packaging, or labels
• Customized or personalized products

4. Refund Process

To request a refund, please follow these steps:

• Contact our customer support team via email or WhatsApp within 48 hours of delivery
• Provide your order number, product details, and clear photos or videos showing the defect or damage
• Our team will review your request and respond within 24-48 business hours
• If approved, we will arrange for product pickup or provide return instructions

5. Refund Approval

All refund requests are subject to verification and approval. Once we receive the returned product, our quality team will inspect it to confirm the issue. Refunds will only be processed if the product meets our return criteria. You will be notified via email or phone once your refund has been approved.

6. Refund Method & Timeline

Approved refunds will be processed to your original payment method within 7-10 business days after the returned product is received and inspected. Depending on your bank or payment provider, it may take an additional 3-5 business days for the amount to reflect in your account.

7. Shipping Charges

Shipping charges are non-refundable unless the return is due to a defective, damaged, or incorrect product sent by RAREPANDA. In such cases, we will cover the return shipping costs and provide a full refund including the original shipping fee.